Store Policies
Welcome to the House of Thol webshop :-).
For more of our projects please visit our website: www.houseofthol.nl.
If you have any questions or remarks don't hesitate to get in touch, we'd love to hear from you.
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Store Policies
About payment
All prices on this webshop include 21% Dutch VAT.
Amongst others we accept iDEAL, Paypal, Sofort, Apple Pay, Creditcards and payments via direct transfer.
All payments must be made in full and have cleared before the item is shipped.
If you are encountering any issues with the provided payment-methods, please get in touch and we'll assist you in any way we can.
Gift wrapping service
If your order is destined to be a gift, we offer the possibility of gift wrapping in specially designed wrapping paper (cost €1,-).
Please let us know in the comment section of your order.
We can also add a little personal note for the recipient, just let us know what should be on it (something that easily fits on a postcard, please - we do not spell-check) and we'll add a handwritten message.
About shipment
All information about shipment can be found <here>
Custom orders
Don't hesitate to get in touch if you're looking for that extra special item, we will be happy to take on the challenge and provide you with exactly what you're looking for.
Lead times
Most of the products on our webshop are kept on stock at all times.
If not, the product will not be able to order until they are back in stock.
Handmade products take time to produce and lead times for -for example- the Patera Magna and Patera Media can become quite substantial.
In September 2022, we temporarily put a stop on the sales of the Poma/Olera series.
Eco conscious business gifts
Promote yourself and your company in a responsible way withcontemporary eco-friendly gifts that contribute to a green future.
Wholesale
House of Thol designs are available for wholesale.
Find out more <here>
Refunds and exchanges
If you are unhappy with your order for any reason, please contact us within 5 working days of receiving your package.
We will do our very best to resolve the problem quickly and/or look for a solution together.
Refunds and Exchanges are considered on a case-to-case basis.
It's important to note that sale items or custom pieces are exempt from refunds or exchanges.
Contact information
HOUSE OF THOL VOF
Thomas Linssen & Jana Flohr
Parksesteeg 8
6611 KH Overasselt
The Netherlands
www.houseofthol.nl
home@houseofthol.nl
+31 6 4222 7220
+31 6 4322 6443
KVK: 59932694
VAT: NL85 3700023.B01
IBAN: NL 19 TRIO 0197 9422 61
BIC: TRIONL2U
complaint procedure
It can always happen that something doesn't quite go as planned.
We encourage you to first report complaints to us by emailing home@houseofthol.nl or getting in touch with Jana on +31 6 4222 7220 or Thomas on +31 6 4322 6443.
As of February 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform.
This platform can be found via http://ec.europa.eu/odr.
If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.