Terms of service
Throughout this website, the terms “we”, “us” and “our” refer to House of Thol.
We offer this webshop, along with all related content and services, to make it easy to explore and purchase our designs.
This store is powered by Shopify, which helps us run everything smoothly behind the scenes.
By visiting our website or placing an order, you agree to these Terms of Service and our Privacy Policy. If something here doesn’t feel right, it’s best not to use the site.
1. Using our website
To use our shop, you need to be of legal age in your country, or have permission from a parent or guardian.
When placing an order or creating an account, we ask you to provide accurate and complete information. This helps us process your order and keep things running smoothly.
You are responsible for keeping your account details safe and for any activity that happens under your account.
2. Our products
We do our best to present our products as clearly and honestly as possible.
That said, colours and materials may look slightly different on your screen depending on your device and settings. Small variations are part of the nature of physical products, especially when working with materials like glass or terracotta.
We may update product descriptions or discontinue products over time, and occasionally limit availability.
3. Orders
When you place an order, you are making a request to purchase a product.
We will confirm your order once payment has been received and processed. Until then, we reserve the right to accept or decline the order.
If something changes or an order cannot be fulfilled, we will always do our best to inform you using the contact details you provided.
Before placing your order, we recommend checking everything carefully. Once an order is confirmed, changes or cancellations are not always possible.
Returns and exchanges are handled according to our Refund Policy.
4. Prices and payment
All prices are listed on the website and may change over time.
Unless stated otherwise, prices do not include shipping costs or any applicable taxes or import duties.
The price shown at checkout is the price you will be charged.
By placing an order, you confirm that your payment details are correct and that you are authorised to use the chosen payment method.
5. Shipping and delivery
We do our best to ship orders as quickly as possible.
Delivery times are estimates and can sometimes vary. Delays may occur due to shipping carriers, customs, or circumstances outside our control.
Once your order has been handed over to the shipping provider, the responsibility for delivery lies with them.
6. Intellectual property
All content on this website, including images, text, designs and branding, belongs to House of Thol unless stated otherwise.
You are welcome to browse and use the website for personal use, but you may not copy, reproduce or use our content for commercial purposes without permission.
7. Third-party tools and links
Our website may include tools or links provided by third parties.
We do not control these external services and are not responsible for how they function or how they handle your data. If you choose to use them, you do so at your own discretion.
8. Shopify
Our store is powered by Shopify. While they provide the platform, any purchases you make are directly with House of Thol.
Shopify is not responsible for any issues related to products, orders, or deliveries.
9. Privacy
Your privacy is important to us.
Any personal information you share with us is handled according to our Privacy Policy
10. Feedback
If you share feedback, ideas or suggestions with us, we may use them to improve our products, services or communication.
We will always treat this with respect, but we cannot guarantee compensation or confidentiality for unsolicited ideas.
11. Errors and updates
We aim to keep all information on our website accurate and up to date. However, mistakes can happen.
We reserve the right to correct errors, update information, or cancel orders if needed.
12. Fair use
We ask that you use our website respectfully.
This means no misuse, no attempts to interfere with the site, and no activities that could harm us or other visitors.
13. Liability
We do our best to provide a smooth and reliable experience, but we cannot guarantee that everything will always work perfectly.
To the extent permitted by law, House of Thol is not liable for indirect or unforeseen damages related to the use of our website or products.
14. Changes to these terms
We may update these Terms of Service from time to time.
The most recent version will always be available on this page. Continued use of the website means you accept any updates.
15. Contact
If you have any questions, feel free to reach out.
House of Thol
Jana Flohr & Thomas Linssen
Parksesteeg 8
6611 KH Overasselt
The Netherlands
VAT: NL85 3700023.B01
Chamber of Commerce (KVK): 59932694