Privacy Policy

We believe privacy should be simple.

When you visit our shop or place an order, we only collect what we need to make things run smoothly. Nothing more than necessary, and never for the sake of it.

We wanted to be so transparant about this, that we accidentaly installed TWO cookie warnings, and now can't get rid of the extra one...

Anyway: Below you’ll find a clear overview of what we collect, why we collect it, and how we handle it.

What we collect

  • When you place an order or get in touch with us, we may collect:

    • Your name
    • Your email address
    • Your shipping and billing address
    • Your payment details (processed securely via our payment providers)
    • Any information you share with us in communication

  • When you browse our website, we also collect some technical data such as:

    • Your IP address
    • Browser type and device
    • How you use our website

    This helps us understand what works and what can be improved.

Why we collect your data

  • We only use your information when there is a clear reason to do so.
    For example:

    • To process and deliver your order
    • To keep you updated about your purchase
    • To respond to questions or requests
    • To send newsletters if you’ve signed up
    • To improve our website and services

    We do not sell your data or use it for unrelated purposes.

Who we share your data with

  • To run our webshop and deliver your order, we work with a few trusted partners. We only share the information that is strictly necessary.

    .

    • Shopify Our webshop runs on Shopify.
      They process data to provide the platform and technical support.


    • Tucows, Inc. Used by Shopify for domain services.
      They may process technical data on our behalf.


    • Mollie Handles payments securely.
      They process your payment details and basic identifying information.
    • MyParcel and PostNL Used for shipping your order.
      They receive your name and address to deliver your package.


    • Brevo (formerly Sendinblue) Used to send newsletters if you subscribe.
      Brevo may track whether emails are opened to help us understand what resonates. You can unsubscribe at any time via the link in the email or by contacting us.

    .

    All of these parties are bound to handle your data carefully and only use it for their specific role.

Cookies and storage

  • Cookies & Analytics

    We use cookies to make our website function properly and to understand how it is used.

    .

    • Functional cookies keep the shop running smoothly
    • Analytics cookies (Google Analytics) help us understand visitor behaviour

    .

    We use Google Analytics in a privacy-conscious way and do not allow Google to use this data for other services.

    You can adjust your browser settings if you prefer not to accept cookies.

  • Data Retention

    We keep your data only as long as necessary.

    .

    • Order and invoice data are kept as required for administrative and tax purposes
    • Newsletter data is kept until you unsubscribe
    • Customer data is removed when you ask us to do so

    .

    If you would like us to delete your data, just let us know by sending an email to home@houseofthol.nl

Your rights

  • You have the right to:

    • Access the data we hold about you
    • Correct your data if something is wrong
    • Request deletion of your data
    • Limit or object to how your data is used
    • Receive your data in a transferable format

    .

    If you feel something is not handled properly, you also have the right to file a complaint with your local data protection authority.

    .

    To request anything, simply send us an email. We will respond within 30 days.

  • Legal Obligations

    In rare cases, we may be required by law to share data with authorities, for example in relation to tax or legal investigations.

    If that happens, we will always try to handle this as carefully and minimally as possible.

    .

    Changes to this policy

    We may update this privacy policy from time to time.

    The most recent version will always be available on this page. If something changes that directly affects you, we will let you know.

Contact

  • House of Thol VOF
    Parksesteeg 8
    6611 KH Overasselt
    The Netherlands

    .

    home@houseofthol.nl
    +31 6 4222 7220

    .

    Privacy contact: Jana Flohr

  • Last updated

    April 2026