Store Policies

A few practical things

We’ve tried to keep everything here as clear and straightforward as possible.

Below you’ll find the practical details around ordering, shipping, and everything in between.
If something is unclear, just reach out. We’re always happy to think along.

Payment & Shipping

  • Payment

    All prices in our webshop include 21% Dutch VAT.

    We accept iDEAL, PayPal, Sofort, Apple Pay, credit cards and bank transfer.

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    Orders are processed once payment has been received and cleared.

    Running into issues with payment? Just send us a message, we’ll help you out.

  • Shipment

    We ship our products from the Netherlands.

    Shipping costs and delivery times depend on your location. You can find the full overview here.

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    We always aim to pack and send your order as quickly as possible.
    Once your order is on its way, you’ll receive a tracking link.

Lead times & Specials

  • Lead times

    Most of our products are in stock and ready to ship.

    Some pieces take a bit more time.

    Especially items that are made or finished by hand, like the Patera Magna, may have longer lead times.

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    If something is out of stock, it usually won’t be available to order until it’s back.

    We always try to communicate expected lead times clearly on the product page.

  • Custom orders

    Looking for something a little more specific?

    Please reach out and we'll happily explore custom requests and see what’s possible. (we are designers, after all).

    Gift wrapping

    Sending a gift?- We can wrap your order in our custom-designed wrapping paper for €1.

    Just let us know in the comments when placing your order.

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    We’re also happy to add a handwritten note.

    Keep it short enough to fit on a postcard and double-check your spelling, we’ll write it exactly as you send it 🙂

Professional collaborations

  • Wholesale

    Our collection is available for wholesale through a selection of shops that align with how we like to present and use our work.

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    Our designs tend to feel most at home in places like:

    • design and museum shops
    • concept stores with a focus on lifestyle & sustainability
    • garden centres with a thoughtful, curated selection
    • (Gift) shops that value storytelling and context alongside the product

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    We see our products not just as objects, but as small tools that invite a different way of living.

    That’s why we prefer working with partners who enjoy sharing that story with their customers.

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    If you feel your store could be a good fit, you can find more information here.

    Or simply get in touch, we’d love to hear more about your shop.

  • Business Gifts

    We enjoy working with companies, institutions and organisations that are looking for more thoughtful ways to connect with their audience.

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    Our designs are often used as:

    • eco-conscious business gifts
    • meaningful gestures for clients or teams
    • part of projects around food, sustainability and everyday behaviour


    If you’re looking for something that goes beyond the standard catalogue, we’re always open to thinking along. Whether it’s a selection from our collection or something more tailored, feel free to reach out.

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    You can read more about business gift options here.

    Or send us a message at home@houseofthol.nl.

Issues & Returns

  • Returns & refunds

    If something isn’t quite right, you can find all the details in our Refund Policy.
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    As a small studio, we encourage mindful ordering.

    It helps reduce unnecessary shipping and keeps things sustainable for everyone involved.

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    If you’re unsure about anything before ordering, just reach out. We’re happy to help you choose!

  • Questions or issues

    If something didn’t go as expected, please let us know.

    We’ll always do our best to find a solution together.

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    You can reach us via: home@houseofthol.nl

    Or call: Jana: +31 6 4222 7220 / Thomas: +31 6 4322 6443

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    If needed, EU customers can also use the European ODR platform: http://ec.europa.eu/odr

Contact information