About shipment
Shipment FAQ
How long for a package to leave the studio?
When you place an order in our webshop, our goal is to always have it out the door within 48 hours.
Orders placed on Friday and in the Weekends are dropped off at the post office the following Monday.
To give you an idea about the way we manage your webshop order: we usually start out our day with preparing the orders from the day before and add the orders coming in before lunch. Orders placed after 13:00 are usually sent out the next day.
How do we package and ship your order?
Waterworks and Waterworks cones are always shipped as a package (because well... they don't fit in a letter slot).
Flower Constellations and Helios growth disks are either shipped as a letter (1 or 2 pcs), a package with or without track 'n trace code (3 pcs and up), or as a mailbox parcel for 3-6 pcs.
What mail carriers do you use?
For shipment within the Netherlands we rely on PostNL, which is usually fairly quick: Both letters and packages are normally delivered the next working day.
When it comes to shipment to other countries we use PostNL, DHL or FedEx, whichever is best suited for the destination when it comes to delivery time and cost.
Since we live close to the German border, we regularly use Deutsche Post for mailbox orders within the EU, as they still offer an official way to mail small goods via letters.
So don't be surprised if you receive your order with a German postage stamp!
What about delays?
Well... they happen.
Obviously, we're at the mercy of the postal services, who in their turn, have to deal with weather conditions and other situations they may not be able to control (like for example a global pandemic...).
Also, customs might sometimes delay delivery, although so far we've been rather lucky with that.
If you need a product before a certain date or event, make sure to place your order on time.
Do you offer express shipment?
Of course we are happy to look into express shipment possibilities for you.
If you need your order deliverd pronto, best call Jana: +31 6 4222 7220 and she will look into it for you.
Delivery time & shipping costs per destination
Within the Netherlands
shipping time 1-2 working days
Up to 100 gram - €3,- (letter)
100 to 350 gram - €4,- (letter)
350 to 600 gram - €4,95 (mailbox parcel)
From 600 gram - €6,95 (parcel)
NB - free shipment on consumer orders from €100,- with exception of the Poma/Olera series
Belgium & Germany
delivery time letter 4-6 working days, track 'n trace packages 3-5 working days
Up to 500 gram - €6,95 (letter Deutsche Post)
500 gram to 2 kilogram - €9,25 (parcel)
From 2 kilogram - €12,50 (parcel)
NB - free shipment on consumer orders from €150,- with exception of the Poma/Olera series
Austria, Denmark, France, Italy, Luxembourg, Spain
delivery time letter 5-10 working days, track 'n trace packages 4-6 working days
Up To 500 gram - €6,95 (letter Deutsche Post)
500 gram to 2 kilogram - €14,50 (parcel)
From 2 kilogram - €18,50 (parcel)
NB - free shipment on consumer orders from €250,- with exception of the Poma/Olera series
Sweden, Czechia, Finland, Ireland, Portugal, Slovakia, Hungary
delivery time letter 7-12 working days, track 'n trace packages 4-6 working days
Up to 500 gram - €6,95 (letter Deutsche Post)
500 gram to 2 kilogram - €17,50 (parcel)
From 2 kilogram - €20,- (parcel)
NB - free shipment on consumer orders from €250,- with exception of the Poma/Olera series
Bulgaria, Croatia, Cyprus, Greece, Latvia, Estonia, Lithuania, Poland, Romania, Slovenia
delivery time letter 7-12 working days, track 'n trace packages 4-7 working days
Up to 500 gram - €6,95 (letter Deutsche Post)
500 gram to 2 kilogram - €22,50 (parcel)
From 2 kilogram - €27,50 (parcel)
NB - free shipment on consumer orders from €250,- with exception of the Poma/Olera series
UK (World shipment)
delivery time letter 5-9 working days, track 'n trace packages 4-7 working days
Basic Parcel rate: €15,- (parcel) + surcharge per kilogram: €1,-/kilogram
NB - Currently suspended for consumer orders under €135,- due to Brexit - we are working on fixing this asap.
Norway, Switzerland, Rest of Europe (World shipment)
delivery time letter 5-9 working days, track 'n trace packages 4-7 working days
Basic Parcel rate: €21,- (parcel) + surcharge per kilogram: €1,75/kilogram
NB - Shipment to Russia and Belarus temporarily suspended.
United States, Canada, Japan, Australia, New Zealand, South Africa, Rest of the world
delivery time letter 7-12 working days, track 'n trace packages 5-10 working days
Basic Parcel rate: €22,50 (parcel) + surcharge per kilogram: €5,45/kilogram
NB - Shipment to Russia and Belarus temporarily suspended.
